Effective Date: October 30, 2026
Welcome to the official shipping policy for www.troikaonlineshop.com, operated by TROIKA Onlineshop GmbH. Our core mission is to deliver the compact, durable travel smalls you selected to make your journey smooth, organized and completely hassle-free, and this policy outlines all clear, transparent rules for order processing, delivery timelines, shipping costs and related logistics arrangements to offer you a stress-free shopping experience for all your travel essentials.
1. Order Processing Timeline
Once you complete your checkout on our platform, we will kick off order processing immediately to get your travel gear ready for dispatch. All orders are verified for payment validity within 24 business hours of your successful purchase. Our warehouse team will then conduct a full pre-shipment quality check on every ordered travel small to confirm the item is intact, meets our strict product standard, and matches exactly the specifications and materials listed on our product page. All our travel smalls are made with durable, lightweight, travel-friendly materials built for long trips, and our pre-shipment check ensures you receive the perfect gear that is fully road-tested to work for all kinds of travel styles and destinations. Standard order processing is completed within 1 to 3 business days, excluding public holidays and weekends observed in Germany. You will receive a formal dispatch confirmation email at zippo@troikaonlineshop.com once your order is marked for shipment.
2. Standard Delivery Timeline
As stated on our platform, standard delivery takes 7-14 business days to most destinations worldwide. This timeline starts from the date your order is marked as dispatched, rather than the date you submit your order on our website. For EU-based customers, delivery usually falls on the shorter end of the timeline at 7 to 10 business days, while shipments to non-EU international destinations may take 10 to 14 business days to arrive at your designated address. Please note that occasional delays may occur outside of our control, such as local customs clearance procedures, extreme weather conditions, or unexpected public operational adjustments in your region. Our customer support team will proactively notify you if any such unforeseen delay affects your order.
3. Shipping Coverage and Delivery Fees
We offer worldwide standard shipping services to almost all regions across the globe, to make our curated compact travel essentials accessible for every adventurer preparing for their next journey. For all orders that meet a minimum purchase threshold of 50 EUR, we offer completely free standard shipping to all EU destinations. For orders under 50 EUR within the EU, a flat rate shipping fee of 4.99 EUR will be applied at checkout. For international deliveries outside of the EU, a calculated shipping fee tailored to your destination region will be clearly displayed to you before you confirm your payment, with no hidden charges added after you complete the purchase. All shipping fees cover standard logistics services, basic tracking, and full coverage for accidental product damage that may occur during transit.
4. Order Tracking and Delivery Notifications
Once your order is dispatched, we will send you a dedicated shipping tracking number to your registered contact email. You can use this number to check the real-time location of your parcel on our partner logistics provider’s official tracking portal at any time. You will also receive automated status updates when your parcel departs our warehouse, clears local import customs, and is out for final delivery to your address. If you have not received any tracking notification 3 business days after your order confirmation, you can reach out to our support team directly and we will immediately resolve any potential issues.
For failed delivery attempts, our local courier will leave a delivery notification slip at your address, with instructions for you to reschedule a re-delivery time or pick up your parcel at the designated local collection point within 7 calendar days. If you fail to arrange re-delivery or pick up the parcel within this period and the parcel is returned to our warehouse, you will be responsible for covering the cost of re-shipping the order to you for a second time.
5. Customs and Import Duties
For all international shipments outside the European Economic Area, any applicable local import duties, taxes, or customs processing fees that may be charged by your destination country are the sole responsibility of the customer. These fees are determined by your local customs authority and are not included in the product price or shipping fee listed on our website. We recommend you check the local import policies for travel goods in your region before placing your order to avoid unexpected extra costs. In the rare case that your order is held by customs for additional documentation review, our support team will provide all necessary supporting paperwork as soon as possible to help speed up the clearance process.
6. Support and Contact Information
If you have any questions about shipping timelines, tracking updates, delivery addresses or any other logistics related inquiries, our customer support team is always ready to assist you:
TROIKA Onlineshop GmbH
- Registered Address: Nisterfeld 11, 57629 Müschenbach, Germany
- Contact Email: zippo@troikaonlineshop.com
- Contact Phone: +49 2662 7779
Our team will respond to all your shipping-related inquiries within 24 working hours, and help make sure your selected fan-favorite travel smalls arrive at your side right in time for your upcoming adventure.