Effective Date: October 30, 2026
Welcome to the official Terms of Service for www.troikaonlineshop.com, operated by TROIKA Onlineshop GmbH. By accessing, browsing, and making purchases on this e-commerce platform dedicated to compact, durable travel smalls that slip right into your bag, you confirm that you have read, understood, and agreed to be bound by all the clauses outlined in this agreement. These terms establish a fair, transparent legal framework governing all interactions between TROIKA Onlineshop GmbH and every user, customer, and visitor of our site, designed to make every journey smooth, organized and completely hassle-free for all adventurers seeking curated travel essentials before they set out on their trips.
1. Company Information and Jurisdiction
The data controller and service provider behind this digital platform is fully registered and regulated under German commercial law:
TROIKA Onlineshop GmbH
- Registered Physical Address: Nisterfeld 11, 57629 Müschenbach, Germany
- Official Contact Email: zippo@troikaonlineshop.com
- Customer Support Telephone: +49 2662 7779
This agreement and all commercial transactions completed on www.troikaonlineshop.com are governed exclusively by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. For any disputes, claims, or legal proceedings arising from your use of this website, the exclusive jurisdiction venue will be the competent local courts located in the district of Müschenbach, Germany. This jurisdiction clause does not override any mandatory consumer protection rights you hold under applicable EU or local national laws in your country of residence, which cannot be waived by mutual agreement.
2. Platform Purpose and Eligibility to Use
The sole purpose of www.troikaonlineshop.com is to browse, select, and purchase our curated compact travel essentials, designed for users who want to grab trip essentials that fit all kinds of travel styles and destinations. To be eligible to create an account, place orders, and make transactions on our platform, you must meet the following requirements:
- You are at least 18 years of age, or have reached the legal age of majority as defined by the laws in your country of residence. If you are under the age of 18, you may only use our platform under the supervision and with explicit approval of a parent or legal guardian, who will take full legal responsibility for any transactions you make.
- You are legally permitted to receive and import the travel smalls you order into your country of residence, and will not use any products purchased from our store for any resale, commercial redistribution, or illegal activities. We reserve the full right to refuse service, terminate accounts, or cancel orders if we detect signs of unauthorized bulk resale activities that go against our direct-to-consumer model.
- All information you submit during account registration, checkout, and any subsequent interactions with our platform must be complete, truthful, accurate, and up to date. If we detect that you have submitted false identity, fake contact details, or fraudulent payment information, we hold the right to immediately restrict your access to our website without prior notice.
Every item featured on our platform is road-tested to work for all kinds of travel styles and destinations, built with durable, lightweight, travel-friendly materials built for long trips. These terms ensure that every customer can find the perfect gear for their next adventure right here with full legal clarity and protection.
3. Account Creation and Security Obligations
Creating a user account on www.troikaonlineshop.com is optional for guest checkout, but it unlocks additional features such as saved address books, order history tracking, and exclusive access to fresh picks for light travel. When you create an account, you are fully responsible for maintaining the confidentiality of your account password, and for all activities, orders, and changes that occur under your account credentials.
If you discover any unauthorized use of your account, or any security breach on your login details, you agree to notify our support team immediately via zippo@troikaonlineshop.com. TROIKA Onlineshop GmbH will not be held liable for any loss or damage arising from your failure to protect your account credentials properly. We reserve the right to permanently suspend or delete your user account at our discretion if we determine your account activity violates these Terms of Service, infringes on third party legal rights, or violates applicable local laws and regulations.
4. Product Information, Pricing, and Payment Terms
We make every reasonable effort to ensure all product descriptions, images, material specifications, and size details published on our platform are as accurate as possible. However, minor visual variations may appear between product photos on our website and the physical item you receive due to different screen display settings, which do not qualify as product defects. All our travel smalls use durable, lightweight, travel-friendly materials built for long trips, and every item is road-tested to work for all kinds of travel styles and destinations, which we guarantee as part of our product quality commitment.
All product prices displayed on www.troikaonlineshop.com are quoted in Euro, including the applicable German VAT rate for customers located within the European Union, while customers outside the EU are responsible for covering any potential local import duties and taxes as outlined in our published Shipping Policy. We reserve the right to adjust product prices, run limited-time promotional activities, or correct accidental pricing errors caused by system glitches at any time without prior notice. If we find a clear, obvious pricing error for a product you have already ordered, we will contact you within 3 working days to inform you of this error, and you will have the option to either reconfirm the order at the corrected accurate price or cancel the order for a full 100% refund.
All payments must be completed via the authorized, secure payment gateways integrated on our platform. You agree that all payment information you submit during checkout is valid, and you are the authorized user of the selected payment method. Once your payment is confirmed successfully, we will immediately send you an order confirmation email, and proceed to process your order within the timeline stated in our public Shipping Policy.
5. Shipping, Delivery, and Order Modification Rules
We will make every reasonable effort to fulfill all orders placed on our platform in a timely manner. As clearly stated on our website, standard delivery takes 7-14 business days to most destinations worldwide. All order processing and shipping rules are strictly aligned with our published Shipping Policy, which forms an integral, binding part of this Terms of Service agreement.
Please note that delivery timelines are estimated, not guaranteed. TROIKA Onlineshop GmbH will not be held liable for delivery delays caused by force majeure events, including but not limited to natural disasters, global public health emergencies, customs clearance holdups, labor strikes, or logistics network disruptions that are outside our reasonable control. In the event of an unforeseen extended delay, our customer support team will proactively notify you via your registered email, and work with you to find a mutually acceptable solution, such as rescheduling the delivery date or processing a full order cancellation if the delay causes you significant inconvenience for your pre-planned travel arrangements.
You may request to modify your delivery address, adjust product variants, or cancel your unshipped order at any point before our warehouse team marks the order as dispatched. Once your order has been sent out for shipment, no modifications or cancellations can be processed, and you will need to follow the rules outlined in our published Returns and Refund Policy after you receive the parcel.
6. Return, Refund, and Exchange Clauses
Our Returns and Refund Policy, which you agree to fully comply with as part of these terms, states clearly that we accept unused returns within 30 days for a full refund or easy exchange. We explicitly emphasize that we strictly do not support any “refund only” requests where you retain full ownership of the products without physically returning the items to our designated warehouse at Nisterfeld 11, 57629 Müschenbach, Germany.
All returned items must be completely unused, undamaged, and kept in their original, unopened packaging with all tags, labels, and included accessories fully intact. After our quality control team completes the inspection and confirms the returned item meets all eligibility requirements, you may choose either a full refund processed back to your original payment account within 7 business days, or an exchange for another travel small that fits your travel needs. You are responsible for covering the return shipping costs unless the return is initiated due to our confirmed shipping mistake, product manufacturing defect, or significant discrepancy between the received item and the official product description on our website.
7. User Conduct and Prohibited Activities
When you access and use www.troikaonlineshop.com, you agree not to engage in any of the following prohibited activities:
- Circumvent, disable, or interfere with the website security features, or attempt to gain unauthorized access to other user accounts, our internal server systems, or non-public backend data of our platform.
- Upload, distribute, or publish any malicious code, computer virus, or harmful software that may damage, disrupt, or compromise the normal function of our website, or the digital devices of other platform visitors.
- Copy, reproduce, distribute, or commercially use any content on our platform, including product images, brand copy, website design layouts, or text descriptions of our curated travel smalls, without our explicit written prior authorization. All intellectual property rights for all content published on www.troikaonlineshop.com are the exclusive property of TROIKA Onlineshop GmbH.
- Submit any false, fraudulent, or malicious order with the intention to initiate wrongful chargebacks, abuse our return policy, or cause financial loss to our company.
- Post or transmit any unlawful, defamatory, harassing, or harmful content in our customer review section, support communication channels, or any other interactive area of our website.
If we determine your conduct violates any of the above prohibited clauses, we reserve the right to immediately restrict your access to our platform, suspend your account, and pursue full legal compensation for any economic loss caused by your improper activities.
8. Intellectual Property Rights
All content available on www.troikaonlineshop.com, including but not limited to brand logos, website interface designs, product photography, text copy describing our travel essentials, graphic designs, software codes, and all other digital materials, are protected by German copyright law, EU intellectual property regulations, and international copyright treaty provisions. You may not copy, modify, redistribute, reproduce, or use any of these intellectual properties for commercial or non-personal use without our prior written consent.
When you submit product reviews, feedback, or user-generated content to our platform, you grant TROIKA Onlineshop GmbH a non-exclusive, royalty-free, permanent, worldwide license to display, use, adapt, and publish this content on our website, social media channels, and other promotional materials, to help other customers discover more of our fan-favorite travel gear. If you do not agree to this license, you may choose not to submit any public user content on our platform.
9. Limitation of Liability
To the maximum extent permitted by applicable law, TROIKA Onlineshop GmbH shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our website or products, including but not limited to lost travel plans, lost profits, or unexpected inconveniences that are not directly caused by our intentional misconduct or gross negligence.
In no scenario shall the total aggregate liability of TROIKA Onlineshop GmbH to you for any and all claims arising from these terms exceed the total amount you have actually paid to us for the specific order or transaction that gives rise to the claim. This limitation of liability does not exclude or restrict our liability for any issues that cannot be excluded under mandatory German consumer protection law, including personal injury caused by our defective products, or fraudulent misrepresentation on our part.
10. Amendments and Updates to These Terms
We reserve the full right to revise, modify, or update these Terms of Service at any time to adapt to changes in our business operations, new regulatory requirements, or platform feature updates. When we make material amendments to these terms, we will update the effective date at the top of this page, and post a prominent notification banner on the homepage of www.troikaonlineshop.com to inform all users of the upcoming changes. The updated terms will take effect 7 calendar days after the publication of the modification notification. Your continued access to our website and placement of new orders after this effective date will be treated as your full acceptance of the revised Terms of Service.
11. Contact Information
If you have any questions, requests, or disputes related to any clauses outlined in this Terms of Service, you may contact our legal and customer support team at any time:
TROIKA Onlineshop GmbH
- Address: Nisterfeld 11, 57629 Müschenbach, Germany
- Contact Email: zippo@troikaonlineshop.com
- Telephone: +49 2662 7779
We will respond to your inquiry within 3 working days, and work with you to resolve any issues fairly and in accordance with the terms agreed in this agreement.